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Contacting Support

While the StartApp Help Center has many useful articles to help you manage your own account, there may be times where you need extra assistance from our Support team. 

Contact Support

If you still need any additional help, or have any question or concern, please contact our team via this email: support@startapp.com or just click the "Support" tab above

Our support team is highly attentive and will reply within 24 hours.

Campaign approval time frames

Campaigns will be reviewed within 24 hours. On weekends reviewing might take up to 48 hours.

After reviewing if the campaign is approved or denied you'll receive a notification email to the email address you've inserted into your account settings under "My Account".  You have the option to add an additional email of your choice.

For denied campaigns if you have any inquiries are welcome to reply on the same email and our team will be able to reply and review your campaign and offer you additional feedback.

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